Some destinations offer shared transfers. In these cases, the selected time is approximate and may vary depending on the driver’s route. Detailed instructions for this service will be provided on your booking voucher.
FAQs
P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Puerto Rico with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
It takes approximately 15 minutes to get from Telde to Gran Canaria Airport and 50 minutes from Agaete or Mogán. Keep in mind that you must be at the airport at least 2 hours before your flight departure time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
PrivateShared
9.70 / 10
9.6533333333333
4,134 reviews
| 84,811 travellers
8.50 / 10
8.52
820 reviews
| 84,811 travellers
5 out of 4,134 reviews
10
09 / 29 / 2026
M
Manuel
Berango, Spain
Estaba perfectamente situado a la llegada con malestar muy atento y enseguida nos hemos visto. Ha recogido nuestras maletas y nos ha llevado al coche muy cerca. Perfecto el vehículo de presencia e impecable el interior un viaje sin ningún incidente hasta Puerto Rico nos dejado en la puerta y no puedo sino felicitar al chofer-operario. EXCELENTE viaje.
Translate this opinion into English.
He was perfectly positioned upon arrival, very attentive, and we met up right away. He collected our luggage and took us to the car very close by. The vehicle was impeccable, both in appearance and interior. The trip to Puerto Rico was completely uneventful; he dropped us off right at the door, and I can only congratulate the driver. EXCELLENT trip.
Opinion translated. Show original.
I travelled with my partner
10
08 / 22 / 2026
J
Jose Antonio
La Coruña, Spain
El servicio excelente. Los chóferes. A la ida y vuelta estaban esperando, en el aeropuerto a la llegada, en la ida ( el avión venia con media hora de adelante) y en el hot es l, a la vuelta,10 min antes de la hora convenida.
El trato muy profesional y correcto.
Repetiremos, sin duda, cuando surja la ocasión.
Además, por parte de civitatis un contacto por email continuo recordando la reserva y en su caso, la posibilidad de anularla.
Translate this opinion into English.
The service was excellent. The drivers were waiting for us both on the way there and back: at the airport upon arrival (the plane was half an hour ahead of schedule) and at the hotel on the return trip, 10 minutes before the agreed time. The service was very professional and courteous. We will definitely use them again when the opportunity arises. Furthermore, Civitatis maintained continuous contact via email, reminding us of the reservation and, if necessary, offering the option to cancel it.
Opinion translated. Show original.
The driver was waiting for us half an hour earlier; we already know him from other trips. Everything was perfect.
Opinion translated. Show original.
I travelled with my partner
5 out of 820 reviews
10
08 / 26 / 2026
A
Anonyme
Rouen, France
Très bien. A l'heure. La conductrice a vérifié que nous étions bien les personnes à venir chercher. Met les valises en soute. Explications claires sur l'application. Transfert à 15€ par trajet, très abordable et pratique. Manque juste de savoir à quoi ressemblera le véhicule car lorsqu'il y a plusieurs véhicules qui arrivent pour d'autres personnes, cela demande de se rapprocher de chacun d'entre eux par précaution.
Translate this opinion into English.
Very good. On time. The driver checked that we were indeed the people she was picking up. She put the suitcases in the hold. Clear instructions on the app. Transfer at €15 per trip, very affordable and convenient. It's just a matter of knowing what the vehicle will look like, because when several vehicles arrive for other people, it's necessary to approach each one as a precaution.
Opinion translated. Show original.
I travelled with my partner
8
08 / 22 / 2026
A
Anonyme
Rouen, France
Très bien mais il n'est pas évident au premier coup d'œil d'être sûr de l'endroit où aller car le terme civitatis n'est pas inscrit. Ce serait bien d'avoir le nom du partenaire pour l'identifier facilement. (Idem pour le retour pour connaître le nom du véhicule).
Les instructions étaient quand meme claires et fluides. Un léger retard de 15min au départ mais cela était dû à un besoin de s'assurer que l'ensemble des voyageurs étaient bien présents.
Translate this opinion into English.
Very good, but it's not immediately obvious where to go because the word "civitatis" isn't displayed. It would be helpful to have the partner's name for easy identification. (The same applies for the return trip, to know the vehicle's name). The instructions were clear and easy to follow. There was a slight 15-minute delay at departure, but this was due to the need to ensure all passengers were present.
Opinion translated. Show original.
I travelled with my partner
10
08 / 16 / 2026
P
Pedro Neves
Portugal
O condutor foi extremamente profissional e educado, e o transfer foi rapidíssimo. Aliás, até chegou 15 minutos antes da hora, disse "Em 20 minutos estamos no aeroporto", e assim foi. O fornecedor contactou a receção do hotel e imprimiram uma página com informações atualizadas, e o condutor até passou no meu hotel, embora a receção lhe tenha dito que eu já tinha seguido para o ponto de encontro.
Translate this opinion into English.
The driver was extremely professional and polite, and the transfer was incredibly fast. In fact, he even arrived 15 minutes early, saying, "We'll be at the airport in 20 minutes," and that's exactly what happened. The supplier contacted the hotel reception, and they printed a page with updated information. The driver even stopped by my hotel, although the reception told him I had already left for the meeting point.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 4,134 reviews
09 / 29 / 2026
Berango, Spain
Estaba perfectamente situado a la llegada con malestar muy atento y enseguida nos hemos visto. Ha recogido nuestras maletas y nos ha llevado al coche muy cerca. Perfecto el vehículo de presencia e impecable el interior un viaje sin ningún incidente hasta Puerto Rico nos dejado en la puerta y no puedo sino felicitar al chofer-operario. EXCELENTE viaje. Translate this opinion into English.
He was perfectly positioned upon arrival, very attentive, and we met up right away. He collected our luggage and took us to the car very close by. The vehicle was impeccable, both in appearance and interior. The trip to Puerto Rico was completely uneventful; he dropped us off right at the door, and I can only congratulate the driver. EXCELLENT trip. Opinion translated. Show original.
08 / 22 / 2026
La Coruña, Spain
El servicio excelente. Los chóferes. A la ida y vuelta estaban esperando, en el aeropuerto a la llegada, en la ida ( el avión venia con media hora de adelante) y en el hot es l, a la vuelta,10 min antes de la hora convenida. El trato muy profesional y correcto. Repetiremos, sin duda, cuando surja la ocasión. Además, por parte de civitatis un contacto por email continuo recordando la reserva y en su caso, la posibilidad de anularla. Translate this opinion into English.
The service was excellent. The drivers were waiting for us both on the way there and back: at the airport upon arrival (the plane was half an hour ahead of schedule) and at the hotel on the return trip, 10 minutes before the agreed time. The service was very professional and courteous. We will definitely use them again when the opportunity arises. Furthermore, Civitatis maintained continuous contact via email, reminding us of the reservation and, if necessary, offering the option to cancel it. Opinion translated. Show original.
10 / 01 / 2026
Spain
Fue bien. Translate this opinion into English.
It went well. Opinion translated. Show original.
09 / 28 / 2026
Pamplona, Spain
Todo genial, muy puntuales. Buenísimo servicio Translate this opinion into English.
Everything was great, very punctual. Excellent service. Opinion translated. Show original.
09 / 26 / 2026
Madrid , Spain
El conductor estaba esperándonos media hora antes, ya le conocemos de otros viajes, todo perfecto Translate this opinion into English.
The driver was waiting for us half an hour earlier; we already know him from other trips. Everything was perfect. Opinion translated. Show original.
5 out of 820 reviews
08 / 26 / 2026
Rouen, France
Très bien. A l'heure. La conductrice a vérifié que nous étions bien les personnes à venir chercher. Met les valises en soute. Explications claires sur l'application. Transfert à 15€ par trajet, très abordable et pratique. Manque juste de savoir à quoi ressemblera le véhicule car lorsqu'il y a plusieurs véhicules qui arrivent pour d'autres personnes, cela demande de se rapprocher de chacun d'entre eux par précaution. Translate this opinion into English.
Very good. On time. The driver checked that we were indeed the people she was picking up. She put the suitcases in the hold. Clear instructions on the app. Transfer at €15 per trip, very affordable and convenient. It's just a matter of knowing what the vehicle will look like, because when several vehicles arrive for other people, it's necessary to approach each one as a precaution. Opinion translated. Show original.
08 / 22 / 2026
Rouen, France
Très bien mais il n'est pas évident au premier coup d'œil d'être sûr de l'endroit où aller car le terme civitatis n'est pas inscrit. Ce serait bien d'avoir le nom du partenaire pour l'identifier facilement. (Idem pour le retour pour connaître le nom du véhicule). Les instructions étaient quand meme claires et fluides. Un léger retard de 15min au départ mais cela était dû à un besoin de s'assurer que l'ensemble des voyageurs étaient bien présents. Translate this opinion into English.
Very good, but it's not immediately obvious where to go because the word "civitatis" isn't displayed. It would be helpful to have the partner's name for easy identification. (The same applies for the return trip, to know the vehicle's name). The instructions were clear and easy to follow. There was a slight 15-minute delay at departure, but this was due to the need to ensure all passengers were present. Opinion translated. Show original.
08 / 16 / 2026
Portugal
O condutor foi extremamente profissional e educado, e o transfer foi rapidíssimo. Aliás, até chegou 15 minutos antes da hora, disse "Em 20 minutos estamos no aeroporto", e assim foi. O fornecedor contactou a receção do hotel e imprimiram uma página com informações atualizadas, e o condutor até passou no meu hotel, embora a receção lhe tenha dito que eu já tinha seguido para o ponto de encontro. Translate this opinion into English.
The driver was extremely professional and polite, and the transfer was incredibly fast. In fact, he even arrived 15 minutes early, saying, "We'll be at the airport in 20 minutes," and that's exactly what happened. The supplier contacted the hotel reception, and they printed a page with updated information. The driver even stopped by my hotel, although the reception told him I had already left for the meeting point. Opinion translated. Show original.
10 / 10 / 2026
Quintanar De La Orden, Spain
Todo a ido genial!!! Translate this opinion into English.
Everything went great!!! Opinion translated. Show original.
10 / 04 / 2026
Ansoain, Spain
Muy rápido y bien Translate this opinion into English.
Very fast and good Opinion translated. Show original.